Print: 03 Nov 2025
The Bangladesh Telecommunication Regulatory Commission (BTRC) has approved a revised Quality of Service (QoS) benchmark, mandating a minimum 4G download speed of 10 Mbps.
The move aims to improve telecom service standards, enhance user experience, and ensure greater accountability across both urban and rural areas.
The regulation, finalised at last week’s commission meeting, was announced in a Ministry of Posts, Telecommunications and Information Technology press release on Sunday, issued by Public Relations Officer Muhammad Jasim Uddin.
For the first time, the QoS framework will apply not only to mobile operators but also to National Telecommunication Transmission Network (NTTN) operators and internet service providers (ISPs).
The new benchmarks introduce tighter standards for both voice and data services.
Call setup success rates must remain at 99% at the network level and 98% at district and upazila levels, while call drop rates and other service parameters have been aligned with international norms. The revised policy also introduces mandatory monthly reporting. Operators must submit detailed performance reports covering three areas: accessibility, retainability, and network integrity.
From September 2025, BTRC will carry out monthly network performance checks and health assessments to ensure compliance. Under the new rules, average user download speeds must reach at least 3.5 Mbps at the network level and 2.5 Mbps at the district level.
Drive tests for voice services require a call setup success rate of 98% or higher, call drops below 2%, and a VoLTE user experience index of at least 3.5. Data services must deliver at least 10 Mbps for downloads and 2 Mbps for uploads.
The framework also sets strict standards for fixed internet and telephony services.
Call setup success must be 99% or higher, with call drops capped at 1% and connection times limited to six seconds.
Operators must provide at least 95% of the subscribed download and upload speed. Fibre network faults must be resolved within four hours in metropolitan areas and within six hours in rural areas.
The policy further emphasises faster complaint resolution. Non-network complaints must be addressed within 28 days. Ninety percent of calls to customer service centres should be answered within 40 seconds, and all calls within 90 seconds.
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BTRC sets 10 Mbps minimum 4G speed nationwide
The Bangladesh Telecommunication Regulatory Commission (BTRC) has approved a revised Quality of Service (QoS) benchmark, mandating a minimum 4G download speed of 10 Mbps.
The move aims to improve telecom service standards, enhance user experience, and ensure greater accountability across both urban and rural areas.
The regulation, finalised at last week’s commission meeting, was announced in a Ministry of Posts, Telecommunications and Information Technology press release on Sunday, issued by Public Relations Officer Muhammad Jasim Uddin.
For the first time, the QoS framework will apply not only to mobile operators but also to National Telecommunication Transmission Network (NTTN) operators and internet service providers (ISPs).
The new benchmarks introduce tighter standards for both voice and data services.
Call setup success rates must remain at 99% at the network level and 98% at district and upazila levels, while call drop rates and other service parameters have been aligned with international norms. The revised policy also introduces mandatory monthly reporting. Operators must submit detailed performance reports covering three areas: accessibility, retainability, and network integrity.
From September 2025, BTRC will carry out monthly network performance checks and health assessments to ensure compliance. Under the new rules, average user download speeds must reach at least 3.5 Mbps at the network level and 2.5 Mbps at the district level.
Drive tests for voice services require a call setup success rate of 98% or higher, call drops below 2%, and a VoLTE user experience index of at least 3.5. Data services must deliver at least 10 Mbps for downloads and 2 Mbps for uploads.
The framework also sets strict standards for fixed internet and telephony services.
Call setup success must be 99% or higher, with call drops capped at 1% and connection times limited to six seconds.
Operators must provide at least 95% of the subscribed download and upload speed. Fibre network faults must be resolved within four hours in metropolitan areas and within six hours in rural areas.
The policy further emphasises faster complaint resolution. Non-network complaints must be addressed within 28 days. Ninety percent of calls to customer service centres should be answered within 40 seconds, and all calls within 90 seconds.